The final day of the NUS segment of the course, and I thought the panel discussion on Human Capital/Crisis Management was useful in terms of the insights and experiences shared.
Firstly, how do you learn from errors?
1) Don't be emotionally upset
2) Perform meta-cognition (think about thinking), and how you can do things better the next time to avoid such errors
The same rule applies to organisations as they do for individuals.
Business Continuity and Crisis Management Plans should be flexible, feasible and communicated to the ground. There should also be empowerment, a reduction in blame culture and the understanding and acknowledgement of an unpredictable climate in today's world.
Is excessive punitiveness in Singapore a stifling cultutre? In other words, are people in Singapore so afraid to make mistakes (bearing in mind the consequences) that they lose all hope of creativity, risk-taking and error-reporting? To prevent human errors, the entire system around it should take responsibility in checking. A culture of error-consequence free, and not just error-free, should prevail.
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